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FAQ

Can I pick up the furniture myself?

Yes. Just bring a suitable vehicle and packing blankets. The furniture is not cartoned or packaged in the warehouse.

If the furniture I order is not in stock, how long will it take to be built?

We have a 12,000 square foot warehouse filled with many of our items for immediate availability. However, if the items you want are not in stock, please allow up to 10 - 12 weeks for your order to be completed. Your salesperson can give you approximate time-lines for different furniture items.

I live outside of Ohio. Can I place an order and have it delivered to where I live?

Yes! Amish Oak provides service to the following areas:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming and most parts of Canada.

Will the furniture I purchase come with a guarantee?

Absolutely. Our Guarantee is simple - we stand behind every piece of furniture we offer, one hundred percent. Should the furniture you purchase from us be defective in either material or workmanship at any time, simply return it to us and we will repair it at no charge to you. If you would prefer to have us pick up and return it to you following the repair, a transportation fee will be charged. In the event that damage due to negligence or misuse occurs, we will be happy to repair damage where possible, for a nominal charge.

• Outdoor furniture because of the types of use and environment it may experience is not covered under this warranty.
• Mattress and Box Springs have a ten-year limited warranty
• Fabric on upholstered furniture is not warranted, as any fabric will eventually wear and tear.

What is your return policy?

Items may be returned within 10 days at customer's expense. Following receipt of returned items in good condition, a full refund for furniture items will be issued. Refunded amount will not include freight charges. Should you receive an item that is defective or damaged in shipping we will, at our option, have the item repaired or replaced at no additional cost. Custom orders are not returnable.

Is your entire furniture selection shown on your website?

Our most popular items are shown on our website, but we offer hundreds more items. With over one hundred small Amish shops building our furniture the selection of furniture we offer is huge. If you do not see what you are looking for on our website or in our showroom, a salesperson will be happy to find the item you need. We also offer custom-building.

Is custom work available?

Yes. We have a long history and excellent reputation in the commercial field. We have built custom and standard items for lodges, Inns, resorts, restaurants, golf courses, condominiums, offices, universities and B & B's. A list of references is available on request. We would appreciate the opportunity to bid on your project.

Is commercial work available?

Yes. We have a long history and excellent reputation in the commercial field. We have built custom and standard items for lodges, Inns, resorts, restaurants, golf courses, condominiums, offices, universities and B & B's. A list of references is available on request. We would appreciate the opportunity to bid on your project.

What type of finish is used to protect the furniture?

All furniture has a satin finish. A protective, catalyzed conversion varnish is used which protects your furniture from most household spills including water, vinegar, even paint thinner!

What woods and stains are available?

WOODS: Woods are all kiln dried, northern hardwoods. All items are available in red oak. Most are available in cherry, maple, walnut, quarter-sawn white oak, and elm.

STAINS: Stains are available on the various woods as follows: (We can also custom match painted finishes and special stains)
 OAK
NATURAL
HONEY
SEELY
WALNUT
CHERRY
BOSTON
FRUITWOOD
MEDIUM
MICHAEL'S CHERRY
PROVINCIAL
WASHINGTON
ACRES
BLACK WALNUT
QS BOSTON
QS MICHAEL'S CHERRY
 CHERRY
NATURAL
WASHINGTON CHERRY
SEELY
CHERRY
 
BOSTON
ACRES
FRUITWOOD
TRADITIONAL
 

Do you offer Interior Design services?

Interior Design services are available at both store locations, and home visits with our Interior Designers can be arranged.

Can you modify something I see in your showroom?

We often modify items to fit your needs. For example, tables can be made larger or smaller, and dimensions and features on the different furniture pieces can also be modified.

Can I get different hardware?

Yes, a wide selection of alternative hardware is available to choose from.

Do you have a catalog?

Because of the wide variety we offer and the continual addition of new items, we do not offer a printed catalog.

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